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We know that by choosing to place an order with The Sports Box Office, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. The following statement is aimed at providing you with a comprehensive explanation of how we use any personal information obtained about you. We can assure you that we keep your information confidential and do not sell or rent our customers' personal information to third parties.

Please review this Privacy Policy, which sets out our policies regarding the collection, utilization and protection of the personal information of those using Sports Box Office.

This Privacy Policy was most recently updated on 12th November 2008.

When using our web site, you are consenting to the practices set forth in this Privacy Policy.

Please note that when browsing our site, the provision of any personal information is not required unless and until you choose to make a purchase or sign up for one of our email newsletters or other services as described below. Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.

What we collect and why

When you make a booking with a The Sports Box Office, we will collect and keep a record of the following:

• We will ask for information such as your name, e-mail address, billing address, contact details and your credit/debit card details. We keep a record of this information on computer or otherwise and will use it to fulfill our agreement with you. We will store your e-mail address, billing address and contact details, which mean you do not need to re-enter these details each time you book. Your credit/ debit card details are not stored on the computer if you book online. If you book over the phone, your card details are stored for one week, then manually and safely destroyed.

• We keep a record of each booking you make with us. This means we can create lists of your preferred interests to enable us to offer you bespoke special offers in the future. It also means that you can keep track of your own orders and enables us to deal with any queries quickly and efficiently.

• We keep a record of any e-mail correspondence you send us. This helps us keep track of your specific booking preferences and any problems or concerns you've had with the The Sports Box Office service.

ID Request

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we dispatch goods to you.

As an e-commerce company we have to be diligent against online fraud. We have the facility to check card details registered in the UK are not fraudulent. For customers who reside outside of the UK or whose cards are registered and issued outside the UK, we do not have the facility to verify the information provided is accurate. The Sports Box Office is committed to protecting our customers and ourselves by ensuring that we deal with and dispatch our goods to genuine customers.

We sometimes request the following information:

The top of a credit card statement or a utility bill showing the cardholder's name and address and a copy of your passport or driver's license.

This information will be treated confidentially and will be destroyed once processed.

If you gave a name and address at the time of booking that was not that of the card holder, please get the card holder to submit the information requested. Tickets cannot be posted until proof of address has been received. If you are unable to respond to this request within 7 days yours of making a booking, please notify us or your tickets may be cancelled without further notice.

How we use your personal information

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We will use your personal information only for:

• Dealing with bookings and accounts for the supply of The Sports Box Office Goods, including supplying your name, telephone number and billing address to in order to fulfill the booking.

• Planning and managing The Sports Box Office business activities, including research, assessment and analysis of client's booking habits and preferences. This will help us to review, develop and improve the services we offer.

• Providing you with information about the services we offer.

• Providing you with any promotional offers specific to your preferences and booking habits.

• We may contact you using any of the following methods: email, telephone, SMS text message and other electronic messages such as picture messaging and post

• If you purchase ticket(s), your name and address may be provided to another user for the sole purpose of delivering the specific purchased product(s). The other user agrees to not use this information for any other purpose, either in connection with such shipment(s) or separately from such shipment(s). The other user also agrees not to separately contact you at any time for any reason.

Removing/amending your details

If you would like your personal data to be removed from The Sports Box Office database, please email: info@thesportsboxoffice.com Please note that it may take up to 28 days to action your request.

Dispute Resolution

In case of any dispute, please e-mail us at: info@thesportsboxoffice.com If this does not address your concerns, please contact the Managing Director.

Security statement

As an internet-based company, we understand the importance of security. Our website incorporates highly secure facilities to ensure you are completely confident in using your payment card and providing personal information, such as your address or telephone number.

We use Secure Third Party Payment System (Cyberbit- www.eccpro.com) to encrypt your details whilst they travel from your computer to our system. This ensures your payment card and personal details are kept private except where we have advised you otherwise in our terms and conditions.