FREQUENTLY ASKED QUESTIONS
Where are my seats located?
It is currently not possible to confirm the exact location of seats as this information may have not yet been released to The Sports Box Office. In many instances the seat numbers may not be available until the tickets have been issued and received by us. Please refer to the venue map for an approximate location of your tickets. Generally we list tickets according to categories: Category is located in the longer side of the length of the pitch in the upper or lower tiers, Category 2 is located in the shorter side of the length of the pitch behind the goals in the lower or upper tiers.
How many consecutive seats are guaranteed?
For football games we expect a maximum of 4 consecutive together. For other events such as rugby we can allocate up to 8 tickets. However, for any orders over 5 tickets which needed to be sat together please call The Sports Box Office.
When will my tickets be sent?
Football tickets are dispatched 3-5 days prior to the event days. All other events are generally 7-10 days prior to the event date.
How are my tickets sent? What if they get lost in the post?
The Sports Box Office will deliver your tickets by:
a) (UK deliveries) Royal Mail Special delivery which requires a signature and is tracked and traced.
b) (Overseas) Fedex/ UPS/ DHL which requires a signautre - extra costs to be incurred by the consumer
c) Arrange for a courier to hand deliver the tickets to the address that you have given us.
We advise you, that when you receive your tickets, check to make sure they are exactly what you ordered. If we made a mistake, please contact us as soon as is reasonably practicable so that we can rectify our mistake as quickly as possible. Any postal costs incurred we will refund to you.
I do not live in the UK, how will I get my tickets?
Please note that as football tickets are not issued until the week of the game, if you reside outside the UK and purchase football tickets, we will ask you to provide a UK delivery address such as a hotel, friends or relatives address within the UK of which the football tickets will be dispatched to. All other tickets such as rugby, cricket etc will be dispatched according to the above methods. Please expect all other (non-football) tickets to arrive 7-10 days prior to the event date. The Sports Box Office only sends tickets within the corresponding country of which the event takes place:
E.g., England v Finland tickets will be dispatched with the UK, France v Italy tickets will be dispatched within France. The Sports Box Office reserve the right to ask for an alternative delivery address, which must be confirmed in writing via email/ fax
What if I am not at home to sign for the tickets?
Once tickets have been dispatched, if the consumer is not at the address provided, Royal Mail will leave a calling card. At this point The Sports Box Office have fulfilled the contract and delivered the tickets. The consumer is now liable for receipt of the tickets and should arrange to go to the postal sorting office and sign for the tickets there. If, in exceptional circumstances we cannot send the tickets by courier you will not be charged for that type of delivery.
*Delivery Exceptional Circumstances* - may mean we are unable to send the tickets to you because the tickets may arrive to us later than we expect, (sometimes we are not in receipt of the tickets as they may not have been released by our supplier or even printed.) We may inform you that we will meet you at the venue and hand you your tickets then, again, this will not incur a delivery charge and you will receive a refund of any delivery charge.)
Can I provide an alternative delivery address?
Once a successful transaction has been placed, please send us an email providing the alternative delivery address and the name of somebody who resides at that address. Keep in mind that the person receiving the tickets will need to sign for them upon delivery. Please Call Us if you have any more questions about gift giving/ vouchers, alternative delivery addresses.
Why is the price I paid different from the face value?
Availability and ticket prices on the secondary ticket market are driven by demand, not by the luck of being the first to get through when the tickets go on sale. Buying tickets on the secondary ticket market gives fans a chance to see events that they might not have a chance to see otherwise.
For events that are in high demand, a secondary ticket market is the best bet to get a decent seat or just get in to see the event. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the price it is sold for on the primary market. This price is determined by the concert tour promoter, the club or organizer of the event.
The face value of a ticket can differ from the selling price, because the tickets on The Sports Box Office are sold at "market value". This is the price a consumer is willing to pay for a ticket to a specific event.
If the event is in high demand, the selling price is likely to be higher than the face value on the ticket and vice versa. Tickets to high demand events usually trade above face value. At Sports Box Office we are committed to providing a free and open marketplace, where ticket prices are based on their market value.
Do you offer child/OAP reductions on ticket prices?
The Sports Box Office do not offer any discounts on tickets. In some events we may offer group discounts on bookings of 10+ All persons must provide a ticket including babies in arms.
Why do you need my ID?
Due to the increasing amount of fraudulent debit / credit cards, we sometimes ask our clients to provide their card's statement to verify that the correct details correspond to the billing address of the card. In some anomalous situations, The Sports Box Office may ask for additional ID. The reason we ask for this is as we are an e-commerce company we have to be diligent against online fraud. We do not have the facility to Visa/ Mastercard verify your EVERY credit card depending on your country of residence. Due to this, we ask for proof of photo ID and the formal letter corresponding to the billing address the credit card is registered to. Please note that we only ask for this once, and if you do book again in the future you will never be asked for your ID again. Moreover, your details are shredded, destroyed and never kept.
What is a "market value"?
Market value is the price consumers are willing to pay for a ticket to a specific event. Sometimes it is less than the price printed on the ticket and sometimes it is more.
What is the difference between a Category One and a Category Two ticket?
A category one ticket is situated alongside the length of the pitch and a category two is situated behind the goal.